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From your account you can start a new order, manage existing orders or update your account information.
Additional Resources
How to Order Online
Policies
All activities on campus requiring University space and services need to confirm availability through the University’s Conferences, Reservations, and Events Services Office (CRES). This office, located in the Cone University Center (CUC), provides a “one stop shop” for your entire event needs. A member of the CRES staff will guide you through the catering process. Contact the CRES office at: (704) 687-0715 or Confservices@uncc.edu for further details.
Please plan and confirm food and beverage arrangements at least two weeks prior to the desired event date. Any event booked within 3 business days of the event will be subject to an additional $50.00 fee. All cancellations must be made 3 business days prior to the event date. If it is necessary to cancel, 50% of the latest guaranteed contract will become the responsibility of the guest. In some cases, groups may be able to deal directly with the Catering Department. After finalizing the details of the event, the contact person for those
departments will receive an event confirmation sheet. Please review, sign, and return the confirmation sheet to the Catering Department at least one week prior to the event date. For events over 100, the confirmations should be returned at least two weeks prior to the event date. Advance notice is crucial to the success of the event, so even if a date is tentative, please notify Chartwells immediately of the possibility.
Contact the Catering Department at: (704) 687-0690
Hours are: Mon. - Fri., 8:00am - 5:00pm
To ensure precise production, a final guarantee for the number of guests to be served is required 3 business days prior to the event date. Your guaranteed number of guests represents the minimum billing. Should the number of guests in attendance exceed the number guaranteed, it will reflect in the final bill.
We will be glad to order special floral arrangements or decorative requests for an additional fee. Casual buffets, receptions and breaks requiring china will be an additional fee per person. Tablecloths will be provided for all food and beverage tables set up by the Catering Department. Linens and skirts for any other tables are available for an additional charge and requests must be made in advance.
For all served meals, there will be a per person china charge.
-For every 30 guests, add 1 server.
-Labor is charged per hour, per server (4 hour minimum).
-Bartending services are charged per hour, per bartender (4 hour minimum).
There will be a delivery fee for any delivery made outside of the HRL building.
The delivery charge structure is as follows:
· Orders under $100: $10 delivery fee
· Orders from $101-$1000: 10% of total cost
· Orders from $1001-$5000: 5% of total cost
· Any order over $5001: 2.5% of total cost
For deliveries off campus, catering services will quote customers a delivery fee depending on services rendered. Pick-up is available at no additional charge between 8am - 5pm, Mon. - Fri. It is the guests’ responsibility to ensure facilities and rooms are unlocked for set-up, delivery, and/ or clean-up services. Should a room be unavailable when catering services arrive, a return trip will result in an additional $25.00 charge on your bill. Please contact reservations to ensure that your event is scheduled and the appropriate equipment is reserved.
The University has a strict policy for serving alcohol. Please refer to the UNC Charlotte website, www.uncc.edu, or contact CRES for additional information concerning alcoholic beverage service. A full bar set-up is $1.75 per person. All necessary bar items, except alcohol, are provided with this charge, including beverages and mixers. Beer and wine set-ups will be $.50 per person. These prices are for quality plastic cups. We will be glad to provide your bar set-up with glassware for an additional $1.50 per person. All bar set-ups include ice and cocktail napkins. Bartender fees are per hour plus set-up fee for 1 hour before and after the event (4 hour minimum). Alcohol must now be served through Chartwells. You are not allowed to purchase and or serve your own alcohol from an outside source. Donated alcohol may be served by a Chartwells bar tender with an applicable corkage fee. Alcohol is charged based on consumption after the conclusion of the event. Please contact the catering department for further information about alcohol service.
For all University departments, including student organizations, an approved purchase order is due prior to the execution of the event. If a food service credit is being used, notification must be given at the time of the initial request. If your event will be paid through personal or private funds, please be prepared to pay the balance prior to the event date. Checks can be made payable to Chartwells Dining Services. Master Card, Visa, and American Express are also accepted.
Chartwells Catering Service University Of North Carolina
Phone: 704-687-0690
www.dineoncampus.com/unccharlotte
